Refund policy

If you're not satisfied with your purchase, send it back for exchange or refund within 14 days from the date you receive it. Returns must be in pristine, unworn new condition with original tags and packaging. Shipping charges are non-refundable. Gift recipients will receive a non-refundable merchandise credit.

Email – stacie@ponykid.com with your order number for a Return Authorization number (RA#) and a ship to address. Items must be accompanied by your order RA#.

Please note, the cost to ship an item for return / exchange is the customer's responsibility. If the item is an exchange, Pony Kid will ship the exchanged item(s) to the customer in the Continental US via standard shipping without any additional charge to the customer. Exchanged items will not be shipped until the original items is received and accepted. If you need something immediately we suggest returning the item and placing a new order to ship sooner.

Pony Kid Can only accept returns or exchanges for items purchased through our website.

All Sale or on sale items and items shipped outside the US are final sale.